Product Registration

about you

Title

First name

Surname

Address line 1

Address line 2

Address line 3

Town/City

Postal Code

Country

Telephone

E-mail address

Job title

Industry sector (e.g. medical, legal)
(if retired please give your previous sector)

If you own other residences, where are they located?

Your marital status

single married living with partner divorced widowed

Do you have children?

yes no

If yes, do they live at home?

yes no

Your age group:

under 18 18 - 24 25 - 34 35 - 44
45 - 54 55 - 64 65 - 74 over 75

Your household income
(please leave blank if you prefer):

under 15K 15-20K 20 - 30K 30 - 40K
40 - 60K 60 - 100K 100 - 200K 200 - 500K

How long have you been a Naim customer?

less than 3 months less than 12 months 1 - 2 years 3 - 5 years
5 - 10 years 10 - 20 years more than 20 years

On how many occasions have you purchased Naim?

1 (first time) 2 3 - 4 5 - 6 7+

Have you ever had your Naim products serviced?

yes no

How did you first hear about Naim?

friend    Naim retailer    hi-fi show    advert
   Naim Label    NaimNet    Bentley Motors    Press article
   on-line article    internet search    other ......

Why did you decide to buy Naim?

reputation upgradeability premium brand sound quality
British manufacturer appearance retailer recommendation
other ......

If you are a returning Naim customer, what
prompted your purchase?

planned upgrade new product from Naim press article Naim retailer Naim newsletter
change to hi-fi system ......
other ......

about your new Naim equipment

Purchase date:

model	serial number	purchase reason replacement/upgrade/2nd system/other	brand replacing (if replacement purchase)	location (e.g. living room/study/bedroom)

What other products did you consider purchasing?
brand	model(s)
brand	model(s)

What is your existing hi-fi system?
brand	model(s)
brand	model(s)
brand	model(s)
brand	model(s)
brand	model(s)

What accessories, including cables, do you own?

Naim Hi-Line Naim Power-Line Naim FRAIM
other ......

Do you ever buy 2nd hand hi-fi equipment?

yes no

If so, where do you buy from?

hi-fi retailer on-line auction site on-line retailer
friend other ......

about your Naim retailer

Naim retailer

Town/city

How did you find your Naim retailer?

Naim website internet search recommendation shop front
advertisement previous customer other ......

Did you receive a demonstration from your retailer?

yes no

How far did you travel to your retailer?

0 - 5 miles 5 - 15 miles 15 - 30 miles 30 - 60 miles 60+ miles
my retailer came to me I did not visit my retailer

Was your equipment installed by the retailer?

yes no

If yes, are you totally satisfied with the installation?

yes no

If not installed, why?

not offered to me preferred to install myself

other reason

Were Naim upgrades explained to you?

yes no

What would be your next intended upgrade?

Please rate your retailer's service

excellent good average poor very poor

comments

Have you always been a customer of this retailer?

yes no

If no, please specify previous retailer(s)

about you and your music

Naim would like to find out more about our customers. The information provided in this section will be used to inform our new product development teams working on future Naim products.

Which room is your main hi-fi system in?

Is your system visible within the room?

yes no

If no, why?

Would you like to listen to your hi-fi system in another room?

yes no

How often do you sit down specifically to listen to music?

daily weekly monthly a few times a year never

How often do you have music on in the background?

constantly daily weekly monthly a few times a year never

How often do you attend live music performances?

weekly monthly quarterly 1 - 2 times a year never

What genre of music do you listen to most?

classical jazz/blues rock/pop world/folk
country/easy listening soul/urban other

What format of music do you listen to most?

CD vinyl radio computer audio

How many CDs/LPs do you purchase each month?

none 1 - 2 3 - 5 6 - 10 11 - 20 21 - 30 31+

Where do you buy your CDs/LPs?

specialist retailer online supermarket other >>

Have you ever purchased any Naim Label recordings?

yes no

How do you file your music? e.g. by genre, artist?

What turntable do you use?

I do not have a turntable

What radio stations do you listen to?

I do not listen to AM/FM
I do not listen to DAB
I do not listen to iRadio

Do you read hi-fi magazines?

yes no

If yes, which ones?

Do you read music magazines?

yes no

If yes, which ones?

What other press do you read?

Do you attend hi-fi shows?

yes no

If yes, which ones?

How often do you visit the Naim website?

daily weekly monthly a few times a year never

How often do you visit the Naim forum?

daily weekly monthly a few times a year never

Are you a member of the Naim forum?

yes no

What other social media do you use?

forums facebook
other twitter

Would you connect a computer to your hi-fi?

yes no

Do you have a smartphone? e.g. iPhone

yes no if yes...

Do you have a multi-room audio system in your home?

yes no if yes...

Do you have a home computer network?

yes no

computer audio and you

Naim recognises that the way people listen to music is changing. We would like to find out more about our customers and computer audio.

If you do not listen to computer audio please ignore the next 12 questions and move onto "the final section" below.

Which format of computer audio do you listen to?

ripped CDs internet streaming e.g. internet radio, streaming services
downloads local/UPnP streaming do not listen to computer audio

How do you rip your CDs?

pc mac hard disk player/server other

Where do you store your ripped music?

pc mac hard disk player/server iPod/MP3 player NAS other

What format is your ripped music stored in? e.g. WAV, FLAC

How many ripped CDs do you have on file?

0 - 99 100 - 299 300 - 599 600 - 999 1K - 2K 2K+

How do you play your ripped CDs?

pc mac hard disk player/server
iPod/MP3 player other ..........

Which online stores do you download music from?

Where do you store your downloaded music?

pc mac hard disk player/server iPod/MP3 player NAS other

What file format do you download most? e.g. MP3, AAC, FLAC

How do you play your downloaded music?

pc mac hard disk player/server
iPod/MP3 player other ..........

Where do you stream music from?

internet radio stored music
streaming service e.g. Spotify ..........
other ..........

What devices do you use to stream music?

pc mac hard disk player/server iPod/MP3 player iPhone/smartphone
streamer other ..........

the final section

How do you spend your free time (when not enjoying music or movies on your Naim system)?

socialising	internet	playing musical instruments
shopping	gym	photography	home DIY
reading	gaming	holidaying	cooking
eating out	walking	gardening	fine wine
sport
other

What make of car do you drive?

If a Bentley Motors customer, do you have the Naim for Bentley premium audio system?

yes no

Have you ever visited the Naim factory in Salisbury?

yes no

How could we improve our service to you?

Tick here to receive Naim’s annual customer magazine, Connection
Tick here to join the Naim Label mailing list
Tick here to receive occasional news and exclusive offers from Naim

Rest assured that when we contact you it will only be about Naim. Any information you have provided in this form will only be held by Naim Audio Limited and will never be supplied to any third party.

Your Guarantee (2 Years)

This Guarantee is offered in relation to purchases made in the United Kingdom and Eire only and shall be governed by the laws [of England and Wales] [applying in the country in which purchase of the product takes place]. Consumer statutory rights applying under the laws [of England and Wales] [pertaining in the country of purchase] shall not be adversely affected by any terms and conditions contained herein.

All Naim Audio products are covered by a standard 2-year manufacturers' warranty. This covers parts and labour, subject to terms & conditions.

1. What is included in this Warranty?

If a Naim Audio product is defective in normal domestic use, due to a fault in materials or workmanship, Naim Audio will at its discretion (and subject to the terms contained herein) either regulate, adjust, repair or replace it free of charge within a reasonable time after return of such product during the Warranty period to Naim Audio’s address (detailed below). This Warranty is offered to the first purchaser only and covers the cost of parts and associated labour required to correct such defects in materials or workmanship arising and advised to your retailer or Naim Audio during a period of Two (2) Years from the original date of purchase.

2. What is excluded from this Warranty?

This Warranty does NOT cover:

a) damage to Naim Audio products while in possession of a shipper, retailer, or consumer and not caused by defects in materials or workmanship;
b) damage to Naim Audio products arising due to or from normal wear and tear;
c) damage or defects caused by abnormal or unreasonable use (including repairs or alterations of products by a person other than Naim Audio or its nominated repair centres);
d) damage, defects, deterioration, malfunction or failure to meet performance specifications resulting from:

(i) accident, acts of nature, misuse, abuse, neglect or unauthorised product modification,
(ii) improper installation, removal or maintenance, or failure to follow instructions supplied with the product,
(iii) repair or attempted repair by anyone not authorised by Naim Audio to repair the product
(iv) shipment of the product (claims to be presented to your retailer to be passed on to the carrier)
(v) any cause other than a product defect due to a fault in materials or workmanship;

e) cleaning, initial set-up, check-ups with no defects found, or charges incurred for installation of the product;
f) any product on which the serial number has been removed, defaced or modified.

3. What Naim Audio will do and pay for if you qualify for this Warranty coverage.

Naim Audio will pay for all parts and labour covered by this Warranty.

You must pay all shipping charges if it is necessary to return the product to Naim Audio or your retailer. However, if the required repairs are covered by this Warranty Naim Audio will pay for the return shipping to any destination within the UK & Eire. Whenever warranty service is required you must present the original dated sales receipt or other proof of purchase.

Please keep a copy of the sales receipt to establish the purchase date of the product.

4. In addition - [Optional] Limited 3-year Extended Warranty

Provided that, within 30 days of the date of purchase, EITHER we receive your fully completed Registration Card OR you complete the Product Registration Form on our website, we will enrol you (the original purchaser) for our extended 3-year warranty. This Extended Warranty covers parts only (excluding CD/DVD laser transports and components) and, except as otherwise stated below in this paragraph 4, is subject to the terms and conditions set out herein.

This Extended Warranty is offered exclusively to the original purchaser of a Naim Audio product and only when, within thirty (30) days of the original purchase of the product, a valid completed registration card has been returned to Naim Audio or you complete the Product Registration Form on our website.

Naim Audio will pay for all parts covered by this Extended Warranty (excluding CD/DVD laser transports and components). You must pay all labour costs.

Shipping costs will be payable as set out in paragraph 3 above.

5. Access to your warranty?

If you think that your product needs service please contact your original retailer. He will advise regarding packing your product if return to his shop is required. The equipment should be packed in its original packing (with regard to any specific transit bolts and/or packing). Many simple faults can be corrected by your retailer. Do not return your product to Naim Audio without consulting your retailer or receiving approval from Naim Audio.

If you are returning any product, you should use a reputable carrier - do NOT post. Naim Audio cannot accept responsibility for the unit while in transit to the retailer or Naim Audio, Salisbury.

Please ensure that your equipment is insured by you during any transit or shipment for repair.

6. Liability

Nothing herein shall be construed as an express or implied warranty in respect of the future performance of any Naim Audio product (including any product or replacement product which is regulated, adjusted, repaired or replaced by Naim Audio under this Warranty).

The terms offered in connection with [Optional] Limited Three Year Extended Warranty coverage are entirely separate from and not applicable to those offered for Limited Two Year Warranty coverage and the terms and conditions herein should be read accordingly.

Naim Audio Limited
Southampton Road
Salisbury
England
SP1 2LN